FREQUENTLY ASKED QUESTIONS
Everything you need to know about shopping with LASTSEEN.
ORDERS
How do I know my order has been confirmed?
Once your order has been successfully placed, you’ll receive an order confirmation email. Please check your spam or junk folder if you don’t see it in your inbox.
Can I change or cancel my order?
If you need to change or cancel your order, contact us as soon as possible. We’ll do our best to help, but once an order has entered the fulfillment or shipping process, changes or cancellations may no longer be possible.
I entered the wrong shipping address. What should I do?
Contact us immediately with your order number and the correct address. We’ll try to update it before dispatch, but we cannot guarantee changes once fulfillment has begun.
SHIPPING & DELIVERY
Does LASTSEEN ship worldwide?
Yes. LASTSEEN ships worldwide, subject to carrier availability and any destination restrictions.
How much does shipping cost?
Available shipping options and costs are calculated at checkout based on your delivery destination, order and selected shipping method.
How long will delivery take?
Estimated delivery times will be displayed at checkout where available. Delivery times can vary depending on your location, courier network, customs processing and other factors outside our control.
How can I track my order?
Where tracking is available, you’ll receive tracking information by email after your order has been dispatched.
CUSTOMS, DUTIES & TAXES
Will I have to pay customs duties or import taxes?
International orders may be subject to duties, taxes or other import charges imposed by your destination country or region.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
RETURNS & EXCHANGES
What is your return period?
Eligible items may be returned within 30 days of delivery, provided they meet the conditions in our Returns & Exchanges Policy.
Can I exchange an item for another size?
Yes, eligible items may be exchanged subject to stock availability.
Can I return an item I've worn?
Items must generally be unworn, unwashed, unused and in their original condition with all original tags attached to qualify for a change-of-mind return.
What if my item is faulty, damaged or incorrect?
Contact us as soon as possible with your order number, a description of the issue and clear photos. Our team will work with you to resolve the issue.
SIZING
How do I find my LASTSEEN size?
Please refer to the Size Guide available on our website before ordering.
What if I'm between sizes?
Fit can vary depending on the product, fabric and intended level of compression. Check the product description and Size Guide for product-specific recommendations.
PRODUCTS & CARE
How should I care for my LASTSEEN activewear?
Always follow the care instructions on the garment label. Proper washing and care will help maintain the fit, performance and appearance of your activewear.
Will colors look exactly the same as they do online?
We make every effort to display product colors accurately. However, colors may appear slightly different depending on your screen, device and display settings.
STOCK & RESTOCKS
What happens if my size is sold out?
Popular products and sizes may sell out. Where available, sign up for restock notifications or follow LASTSEEN for product and restock announcements.
PAYMENTS
What payment methods do you accept?
Available payment methods are displayed at checkout and may vary depending on your country or region.
Is my payment information secure?
Payments are processed through the secure payment methods available through our online store. LASTSEEN does not directly store your complete card details.
CONTACT
How can I contact LASTSEEN?
Visit our Contact Us page and send us your enquiry. If your question relates to an existing order, please include your order number so we can assist you faster.
LASTSEEN
Built to perform. Made to be remembered.